Frequently Asked Questions

Everything you need to know about brewing with Hario UK

What are your standard shipping times within the UK?

We offer standard delivery within 3-5 working days. Express next-day delivery is also available for orders placed before 1 pm Monday through Thursday.

Do you offer international shipping outside of the United Kingdom?

Currently, Hario UK specifically services customers within the United Kingdom. For international orders, please visit the Hario global site to find your local distributor.

What is your return policy for glass carafes and drippers?

We offer a 30-day return policy for unused items in their original packaging. Please ensure glass products are securely wrapped to prevent breakage during the return transit.

Are Hario glass products heat-resistant?

Yes, Hario is world-renowned for its 'King of Glass' quality. Our heatproof glass is designed to withstand high temperatures and thermal shocks, making it perfect for pour-over coffee brewing.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I clean my Hario manual coffee grinder?

We recommend disassembling the grinder and using a small brush to remove dry grounds. Ceramic burrs can be rinsed with warm water, but ensure they are completely dry before reassembling.